Why It’s Important to Choose a Real Estate Agency Carefully
Choosing a real estate agency in Moscow is a critical decision that determines the success of your deal. Unfortunately, our experience with Etagi Real Estate Agency was far from positive. We want to share our story to warn others about potential issues.
First Impressions: Promises and Expectations
Etagi Real Estate Agency offered us several property options, which they claimed were thoroughly checked and had no hidden issues. At first glance, everything looked promising: professional consultations, promises of support at all stages of the transaction, and a quick deal closure.
Delays: Missed Deadlines
However, the reality was quite different. The process of closing the deal was significantly delayed despite the agreed-upon deadlines. This caused many inconveniences and delays, disrupting our plans and expectations. The agency failed to meet its promises regarding timelines, and each stage of the deal took weeks to complete.
Mismatched Needs: High Commissions and Unsuitable Options
The realtor we worked with recommended properties with high commissions that did not meet our needs. It seemed that the agency’s main goal was to maximize profit rather than satisfy the client. We felt deceived and unheard.
Legal Problems: Document Errors
One of the most serious issues was the improperly prepared documents. The legal aspects of the deal were either ignored or handled with errors, leading to significant legal problems. We had to hire external lawyers to correct the mistakes, which increased costs and delays.
Lack of Attention and Feedback
Throughout our dealings with the agency, it became clear that our needs and preferences were ignored. Feedback was almost nonexistent, and the realtor showed little engagement in the transaction process. We had to constantly remind them about deadlines and clarify important details ourselves, causing additional stress and inconvenience.
Wasted Time and Money
As a result of working with Etagi, we lost a significant amount of time and money. Instead of offering a more competent realtor or trying to correct their mistakes, the agency continued to ignore our requests and complaints. We were extremely dissatisfied with their work and cannot recommend their services to anyone.
For Potential Clients
Our experience with Etagi Real Estate Agency was extremely negative. We cannot recommend their services to anyone who values their time and money. Be careful and choose real estate agencies carefully to avoid similar problems and inconveniences. We hope our story helps you avoid mistakes and find reliable professionals to handle your housing needs.
Tips to Avoid Similar Situations
- Check the Agency’s Reputation: Research reviews and ratings of the agency before starting cooperation with them.
- Clarify All Details in Advance: Discuss all deadlines and commissions in advance and require written confirmation.
- Monitor the Documents: Check all documents provided by the agency for errors and compliance with your requirements.
- Demand Feedback: The agency should be in touch and ready to answer all your questions within a reasonable time frame.
We hope our experience serves as a useful lesson and helps you avoid similar problems in the future.
The Etazhi agency was a complete disappointment. The realtor did not take into account our needs, offered unsuitable options and delayed the transaction process.
The documents prepared by Etazhi were full of errors. We had to bring in outside lawyers to rectify the situation.
It was almost impossible to contact the realtor. We had to wait weeks for answers to calls and messages.
The agency charged a high commission for mediocre services. The recommended options did not meet our needs.
The transaction process was greatly delayed, despite pre-agreed deadlines. This caused a lot of inconvenience and delays.
The Floors realtor was unprofessional and showed no interest in our inquiries. We expected a better level of service.
Incorrectly completed documents led to legal problems. We had to spend additional money to correct errors.
Our requests and wishes were constantly ignored. The agency is clearly not interested in meeting customer needs.
The level of service at Etazhi turned out to be unacceptable. We have not been able to resolve any issue without problems or delays.
Working with the Etazhi agency resulted in a loss of time and money. We were extremely dissatisfied with their work and cannot recommend their services.